Frequently Asked Questions - All FAQs

Please select your question category

Search FAQs

We do not have a minimum order quantity. When your order is under €50,- we just add a €9,50 administration fee.

Within the EC we deliver your order with GLS parcel service. When we ship your order you automatically get an e-mail with tracking information from GLS. Overseas we ship with FedEx.

 

Maximum weight of parcel: 32kg
Maximum size of parcel: length + circumference can be no more than 300cm.
Shipping costs vary depending on your country. Contact us for an estimated price.

 

Outside EC parcels up to 20kg are sent with normal post. Over 20 kg we choose the right transporter in consultation with you. 

We have a 30 day payment term. Always mention your client number and the invoice number with your payment.

Always check the parcel for damage before you sign for receipt. If your order is damaged you can add a comment on the receipt of GLS. Contact us about the damage. Note that, when you signed for the parcel without noticing the damage we cannot help you any further.

If something is wrong with your order or it does not match your expectations, please contact us within 10 days after the delivery. Only after consultation with us and our approval can a product be returned.

When all products you order are in stock, we ship them within 2 business days. If only a part of your order is in stock we will contact you to discuss partial shipment. Felt that is not in stock has a delivery time of +/- 4 weeks.

 

Exceptions:

- If your order has a lot of custom cutting the production time can be longer than 2 business days

- If you ordered a custom colour the delivery time will be +/- 7 weeks

Yes, our woolfelt complies with the high standards of UNE-EN 71-2 (flammability), UNE-EN 71-3 (Toxicity) and Öko-tex 100 (Damaging substances)

 

If you require a certificate of these standards please contact us.

No, woolfelt is the same on both sides.

No faqs found in this category